Your privacy on the LMNS website

Our privacy policy

Your privacy is important to us. This privacy policy covers what we collect and how we use, disclose, transfer and store your information.

What information do we collect when you use the LMNS website?

When you use the LMNS website, we use various technologies to collect information automatically – such as your IP address. This is commonplace across all internet services to enable the investigation of issues such as service availability and the identification of malicious use. This information is then kept in our internet access logs.

We also collect some personal information directly – for example, when you send us a message through our contact form.


Our website uses cookies. These are small files saved on your phone, tablet or computer when you visit a website. They store information about how you use the website, such as the pages you visit.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission before we can use them on your device.

Video content

The NHS website video content – whether viewed on the website, in emails or embedded in third-party sites – are streamed to users by a third-party company, Brightcove.

See the Brightcove privacy policy for more information about how they collect and use data about viewers of our videos.

Third-party services

If you turn on cookies that measure website use (on our cookies page) we will make use of Google Analytics. For more information about how this service process your data see Google Analytics privacy policy.

Accessibility Tools

Your choices will be saved as a non-identifying cookie. This means that each time you load a webpage from this website, your chosen accessibility options will be applied. These cookies will last for 28 days before resetting.

Text To Speech

When text to speech is active, you can click the play button to hear the whole sites content read aloud. You can also highlight a section of text and press play, to hear only the highlighted text.




Choose a language from the Google provided selector below.

Screen Mask

A screen mask is a reading tool which follows your cursor. It allows you to remove distractions from around the page and gives a clear area of focus.

Text Size

Use these icons to increase, decrease or reset the size of the text throughout the site.


Change the colour of text and the background of the site with the selectors below. This removes images and makes the content across the site easier to read.